Today's Date: August 7, 2020

Senior & Disabled

GATRA’s ADA Paratransit (Dial-A-Ride) Service for People with Disabilities

The Americans with Disabilities Act of 1990 (ADA) requires that complementary paratransit service (Dial-A-Ride) be available to persons with disabilities who are unable to use accessible public fixed-route bus services.  In other words, ADA Dial-A-Ride will pick you up at your home and take you to where you want to go, as long as your origin and destination are within the GATRA service area.  The area defined by the ADA is anywhere within a ¾ mile radius from the GATRA fixed-route bus service corridor.

 Who is Eligible?

  • Persons with a disability who are already ADA eligible.
  • An individual with a disability that limits one major life function who cannot, because of the disability, use public fixed-route transportation.
  • A person with a disability that, because of certain conditions, is not able to use the public accessible fixed-route transportation.

Eligibility for out-of-area visitors

Visitors to the GATRA area who wish to use our Paratransit service should call for information concerning eligibility.  The number is 508-823-8828.   The Americans with Disabilities Act (ADA) allows you to travel as a visitor for 21 days in a 12-month period.  Please provide a copy of your ADA Paratransit Certificate of Eligibility from your home transit agency, along with your contact information while in the area.


If you believe you are eligible for the above ADA service, please download and fill out the following applications:

You may contact us by mail or phone at:

Attention: Joanne Laferrara
10 Oak Street
Taunton, MA 02780

All information is confidential.  Only our essential personnel will be provided with the information necessary to provide the transportation which you require.  Your application will not be shared with any other person or company.

Dial-A-Ride for Seniors

GATRA also provides curb-to-curb transportation to passengers 60 years of age or older.  If you are a senior and you would like to take advantage of our Dial-A-Ride service,  please complete GATRA’s Statewide Access Pass and Senior application below.   For additional information about eligibility requirements and making a Dial-A-Ride reservation, visit our Dial-A-Ride page.

Get a Statewide Access/Senior Citizen Pass and Save!

Statewide Access Passes are issued by GATRA to eligible individuals with a permanent or temporary disability or seniors 60 years of age or older. This photo ID entitles the bearer to reduced fares on all fixed-route bus transportation systems throughout Massachusetts, as well as the MBTA Commuter Rail. These discounted passes do not include Dial-A-Ride service. For an application for the Access Pass or the Senior Citizen Pass, call GATRA at 508- 222-6106, 508- 823-8828, or 508- 824-7439 (TDD).


Procedure for Filing a Complaint:

Any person, who believes his/her Title VI protection or ADA rights have been violated, may file a complaint with GATRA’s Customer Service Department. For Title VI complaints, please call Joanne LaFerrara, Director of Customer Relations at (508) 823-8828.

Click HERE for the above statement as a PDF

Haga clic AQUÍ para la declaración anterior como un PDF (Spanish)

Clique AQUI para a declaração acima como PDF (Portuguese)

Click HERE for a Complaint Form

Haga clic AQUÍ para obtener un formulario de queja (Spanish)

Clique AQUI para um Formulário de Reclamação (Portuguese)


Additional Services for Seniors and Persons with Disabilities:

Miles for Health

Long distance medical transportation for seniors and people with disabilities that are ADA eligible in Franklin, Foxboro, Norfolk, and Wrentham.


Boston Hospital Bus

Medical transportation for seniors and persons with disabilities in the towns of
Duxbury, Marshfield, Kingston, Pembroke, and North Plymouth.


Med Wheels

Long distance transportation funded through United Way of Greater Attleboro/Taunton for seniors and people with disabilities that are ADA eligible in Attleboro, Berkley, Dighton, Mansfield, North Attleboro, Norton, Plainville, Raynham, Rehoboth, Seekonk, and Taunton.