ADA Demand Response Service Guidelines

The Americans with Disabilities Act of 1990 (ADA) requires that comparable paratransit service be available to person with disabilities who are unable to use accessible public fixed route bus services.

ADA Paratransit service that parallels the fixed route bus service is for passengers who meet ADA requirements and have been approved through GATRA’s ADA application. This service is provided for trips that originate and have a destination that fall within a 3/4 mile corridor of the GATRA fixed route bus system. The fee for this priority ADA service is $3.00 each way

Service Hours

ADA service is available during the same hours as GATRA’s fixed-route bus service.

Monday-Friday – 6:00 am – 6:30 pm
Saturday – 9:00 am – 5:30 pm

There will be no service Sundays and on the following holidays:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Thanksgiving Day
• Christmas Day

Fares (one way)

ADA Priority …………………………………. $3.00
Companion (upon availability) …. $3.00
Personal Care Attendant ……………… Free
Priority 10-Ride Ticket.. ……………. $25.00

To Schedule

Exact address and requested travel times are required. The day before your trip after 5:00p.m. you will receive an automated confirmation OR you can call Monday – Friday 4:30-6:00 pm / Saturday 9:00am-5:00 pm.

All reservations must be made 24 hours in advance.

Scheduling: 7 74-226-1219
Toll Free: 800-483-2500
TDD: 508-824-7439

Reservations online at Online reservations will only be

confirmed by email.

ADA Priority Tickets

To purchase your tickets through the mail

please complete the order form on the reverse

side and send with check or money order and a

self-addressed stamped envelope to:

GATRA Tickets

2 Oak Street

Taunton, MA 02780

Service Animals

Service animals are defined as dogs that are

individually trained to do work or perform tasks

for people with disabilities.

Under the ADA guidelines, service animals

must be harnessed, leashed, or tethered, unless

these devices interfere with the service animal’s

work or the individual’s disability.

The work or task a dog has been trained to

provide must be directly related to the person’s

disability. Dogs whose sole function is to

provide comfort or emotional support do not

qualify as service animals under the ADA.


and Suggestions

GATRA welcomes comments and suggestions

at the GATRA Consumer Advisory Committee

(GCAC) meetings held monthly in Attleboro or

Taunton. Call for schedule.

Through GATRA’s website at:


by phone at

774-226-1219 or TDD 508-824-7439