Purpose
The Americans with Disabilities Act of 1990 mandated that Americans with disabilities have equal access to public transportation as well as places of “public accommodation”.
In conformance with the Americans with Disabilities Act (ADA), the Greater Attleboro Regional Transit Authority (GATRA) offers a paratransit service to individuals with disabilities who cannot use the fixed route bus system.
Service Description
Operating in compliance with the FTA’ s ADA regulations, GATRA’s ADA Paratransit Service provides origin to destination transportation to ADA eligible individuals who are unable to use the fixed route bus service due to a disability. This service operates the same days and times as the fixed route bus service and travels within ¾ of a mile of the route. It is a shared ride and multiple users could be grouped together allowing GATRA to provide efficient trips that will meet all ADA requests.
Qualifying for ADA Paratransit
A person must apply to see if they qualify for this transportation. Review the instructions below for more details on how to complete and submit the application. Please note that a portion of the application must be completed by a certified professional.
Within 21 days of receipt of the application, GATRA will review and determine rider’s eligibility for ADA services. If determination has not been made within the 21 days, the applicant will be considered eligible for ADA services on day 22 until formal determination by GATRA.
Massachusetts Americans with Disabilities Act (ADA) Paratransit Application
To submit an ADA Paratransit Application, please review the instructions and application below. Applications are accepted via mail, email, or fax:
Mail: 10 Oak Street, 2nd Floor, Taunton, MA 02780
Email: mjoyce@gatra.org
Fax: 508-824-3474
Application & Instructions:
Massachusetts ADA Paratransit Application Instructions
Massachusetts ADA Paratransit Application
Massachusetts ADA Paratransit Application: Attachment A
Eligibility for out-of-area visitors
Visitors to the GATRA area who wish to use our Paratransit service should call for information concerning eligibility. The number is 508-823-8828. The Americans with Disabilities Act (ADA) allows you to travel as a visitor for 21 days in a 12-month period. Please provide a copy of either your ADA Paratransit Certificate of Eligibility from your home transit agency or other proof of disability if this is unavailable, along with your contact information while in the area.
Procedure For Filing A Complaint:
Any person, who believes his/her ADA rights have been violated, may file a complaint with GATRA’s Customer Service Department. For ADA complaints, please call Stacy Forte, Director of Administration and Compliance, at 508-823-8828 ext. 273.