Department: Medical Brokerage                                                   Exempt: No

Reports To: Brokerage Supervisor                                                 Date: August 2026

Position Summary:

This position is primarily responsible for receiving incoming calls from clients, representatives of clients, and/or medical facilities and scheduling transportation to medical appointments. 

Primary Responsibilities: 

• Handle incoming phone calls from consumers, medical facilities, and vendors to schedule transportation for upcoming medical appointments in a courteous, professional, and efficient manner
• Confirm with caller all pertinent client information, such as address & telephone number, to ensure accurate information is maintained within GATRA database
• Assist clients with resolution of issues arising from previously scheduled transportation requests, including contacting Transportation Providers on behalf of clients to solve issues and ensure scheduled trips are completed as agreed
• Conduct consumer surveys daily, in an effort to ensure trips are completed and services are being performed as agreed

Other Responsibilities: 

• Ensure adherence to schedule; taking breaks and lunch periods at scheduled times, to help ensure efficient operation of the department
• Ensure availability to receive incoming calls as often as possible, limiting time not available to receive incoming calls to 13% or less of scheduled shift
• Additional responsibilities as assigned by Brokerage Supervisors, Process Improvement Manager or Brokerage Director 

Position Requirements: 

• Incumbent must demonstrate computer literacy and the ability to type
• Be proficient with the use of various systems used daily, including trip scheduling system, Microsoft Word, Excel, and Outlook

Physical Demands/Conditions: 

• This position includes a requirement being in a seated position in front of a computer monitor for extended periods of time, with limited opportunities to stray from work area 

Equipment Used: 

• GATRA owned computers and software

Supervisory Scope: 

• None

Pay Rate:

$24.00/Hour

To apply, please send resumes to: Brian Damaso, bdamaso@gatra.org

Download the Job Description Here

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