MassHealth & PT-1 Trips FAQ

What is MassHealth Transportation?

With the support of the Human Services Transportation (HST) unit, MassHealth is able to provide transportation to MassHealth covered services for eligible individuals. These services include, but are not limited to, medical, dental, mental health, and substance use disorder appointments, as well as transportation to and from Day Habilitation programs.

Who may qualify for MassHealth transportation?

MassHealth members with an eligibility category that includes transportation coverage (Standard, CommonHealth, CarePlus) may qualify. 

How do I obtain approval for transportation to a provider?

Your MassHealth provider must complete an online transportation request (PT-1) for you. Your provider can find the PT-1 on the MassHealth Customer Web Portal, a website for providers. Any one of your MassHealth providers can submit a PT-1 form for any other MassHealth provider you need to travel to.

How long will it take to process my PT-1?

The approval process may take up to three business days. You will be notified by mail whether or not you have been approved. If you need medical transportation before that, your medical provider can call the MassHealth Customer Service Center at (800) 841-2900 to request verbal approval. 

Who will provide my transportation after my PT-1 is approved?

Once your transportation services are approved, you will be assigned a broker who will schedule your trips. The Montachusett Regional Transit Authority (MART) coordinates trips for Western, Central, and Northeastern Massachusetts as well as the Metro Boston area. The Greater Attleboro and Taunton Regional Transit Authority (GATRA) coordinates trips for Southeastern Massachusetts and Cape Cod.

How do I schedule my trips?

Your welcome letter from your broker provides instructions for how to schedule your trips (phone, web portal, app, etc.).  They will also provide information about who to contact if you have questions or concerns. The brokers do not provide the trips, rather they assign the trips to transportation companies/vendors.

Can I choose my own transportation company (vendor) to provide my trips?

Brokers assign each trip to a transportation company on a low-cost, most appropriate basis, and on vehicle availability. Human Services Transportation policies do not allow for participants to choose their own vendors. If you feel a vehicle sent to you was not appropriate for your needs, please tell your broker immediately.